Fault finder

 

We monitor our network connections continually every 30 minutes however should you experience some connection problems, below is some basic fault finding. Please follow the instructions prior to calling us. If this does not get to the route of your problem feel free to call our support.

 

 

1. Ensure that there is power to your radio device (power supply has small green light indicating power is

on, if light is not on check fuse in plug).

 

2. If using an internal wireless router, try switching it off and on to reset. If that does not help, unplug your network cable from it and 

connect cable from Speednet POE devices lan port direct to your PC or Laptop ethernet port.

 

3. Check that you are getting an ip address from the radio device.

Start-all programs-accessories-command prompt

Click where curser is flashing and type ipconfig/all (then press enter to show ip address)

Example of an ethernet adapter ip address is 192.168.35.7 (last numbers after 168 will vary)

 

4. Speednet e-mail addresses

account name --full e-mail address- i.e    someone@speednetscotland.net

password --------your email password

pop server     pop.1and1.co.uk

smtp server   auth.smtp.1and1.co.uk

outgoing server requires authenication

log on using      full e-mail address

password         your e-mail password